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Policies & FAQs

    • Sign up for a library card by visiting the Library Card page. Any Colorado resident can get a library card with a photo ID and proof of current address. A parent or guardian must sign for children under age 14. Your first library card is free; replacement cards cost $1.50.

    • Our current hours are 9 a.m. - 7 p.m. Monday through Friday, 9 a.m. - 4 p.m. on Saturday, and 1 - 4  p.m. on Sunday. For our list of 10 holiday closures each year, visit our Hours & Location page.

    • Begin by logging in to your account using your library card number and password. Enter the item in the search bar and click on the “Place Request” button on the right side of the item listing. You’ll then specify where you would like to pick it up, either the Windsor-Severance Library or the bookmobile stop closest to your home address. Finally, click on the “Submit Request” button.

    • First, check that we don’t already have the item in our catalog. If we do not have the item, search for it in Prospector. Once you find what you are looking for, click the “Request It” button. You will then be asked to authenticate. Search for Alliance - Clearview Library District; enter your full name, entire library card number, and pick up location; and click the “Submit” button. For more information, visit the Interlibrary Loan page.

      • There is a designated holds shelf in the library. It is located to the left when walking through the front door. Holds are placed alphabetically by your last name and held for 5 days. Interlibrary loans are placed alphabetically by your last name and are kept directly above regular holds.
      • You can also request to have your holds sent to the bookmobile for pickup.
      • Curbside checkouts are available for physical library materials during regular library hours. Follow these three easy steps to safely check out items.
        • Place a hold through our online catalog, and wait for the fulfillment notification.
        • Call the library at 970-686-5603, extension 4, prior to departing for pickup.
        • Pick up the hold in front of the Windsor-Severance Library. It will be in a brown paper bag with your hold slip attached (you can keep the bag).
      • We will notify you through your preferred channel (check your account preferences). You can also view the status through your online account.

      • Two days before each item's due date, we’ll automatically renew your item unless:

        • There is a hold placed on the item by another person.
          The item was sourced from Interlibrary Loan or one of the library's e-material platforms like Hoopla or Overdrive.
      • You can pay with a credit card by signing into your account. Select “Fines and Fees,” and follow the steps to enter your credit card information.

        Note: You can only pay fines or fees over $1 with a credit card.

      • Although we encourage everyone to get a library card, we don't have specific library card types for different people. Each library card has the same features and limits with the exception of "youth" cards and “computer user only” cards. Youth cards cannot access the internet at the library or checkout laptops/tablets. “Computer user only” cards are an option for when a parent only wants their child to access the library’s internet, but not check out physical materials.

      • Our library software has a feature that will allow you to suspend your hold and then resume again at a later date without ending up at the end of the waitlist. To do this, log in to "My Account" on our website, navigate to your requests, select the items you want to suspend, and then select "Suspend/Reactivate Selected/" Choose the date you want your request to be reactivated. Or, call us at 970-686-5603 ext. 4 and our Customer Service team can help. 

        If your hold has already arrived, the only option is to cancel it and add you back at the end of the queue.

      • Recently we switched catalog providers, which resulted in a new website.

        Please follow this link to the new log-in page. Make sure you use catalog.clearviewlibrary.org when searching the library catalog, and update any bookmarked pages on your computer. 

        If that did not solve your issue, it is likely that you are trying to use your e-z username and password. Unfortunately, that information did not transfer to our new catalog provider.

        You will need to reestablish a username using your library card number and password. You can do so by following this link.

        If you do not know your library card number and password or need further assistance, please give us a call at 970-686-5603.

      • As part of our safety measures for COVID-19, we hold all returned materials for at least a 72-hour period before processing. When we do check them in, they will be backdated to the date returned and you won’t be charged any late fees. The materials will remain on your account until they are processed after the holding period. 

      • At this time the library is not offering public notary services.

        There are also public notaries available at:

        Windsor Chamber of Commerce
        UPS Store
        Most local banks (recommend calling ahead)

      • All library programs can be found on our online calendar. Not all events require registration, but if they do, you’ll notice a registration button in the event description. After successfully registering, you’ll receive a confirmation email.

        You can check your current event registration details by logging into "My Events" under the "Events" tab on our website.

      • We do not have a document shredder available for public use at this time. The UPS store located at 1540 Main St #218, Windsor, CO 80550 offers shredding services.

      • Each patron gets their first $2 of printouts or copies for free each day! Prints beyond the $2 of free printing will cost $.10 cents per black and white page and $1 per color page. While the Windsor-Severance Library is closed, send your print job through Ask a Geek and arrange pickup through Library Takeout.

      • We are unable to accept donated materials on behalf of the Clearview Library District Friends and Foundation due to insufficient storage space. Visit our donations page for information about other places you can donate used books.

      • At this time the library is not offering test proctoring, but you can reach out CSU and Aims Community College to request test proctoring.