To get a library card, present a photo ID with your current address on it. If your ID does not have your current address on it, you can bring in any of the acceptable forms of proof of current address. Your first library card is free, however a replacement card costs $1.50. A parent or guardian must sign for children under the age of 14.
What are the library hours?
Our hours are 9-8 Monday through Friday, 9-5 on Saturday, and 1-5 on Sunday.
If you would like to pick up items after hours, you can call ahead and ask us to place them in an overnight locker. The lockers are accessible in the drive through 24/7 for the duration of your hold, which is 5 days.
Do you have a certain item?
You can search the catalog by title, author, subject or more advanced options using the catalog page. If no results are shown, check your spelling etc. Otherwise it means we don’t own a copy of that item. If it is a new release within 6 months you can suggest a purchase and the library will assess whether or not to buy a copy for circulation. If it was released beyond 6 months ago you can request an interlibrary loan or suggest a purchase.
What is my PIN?
Your PIN is a 4-8 character password specific to you/your account. If you forget your PIN or don’t think you ever made one, a staff member can reset it for you at any time. You can do that by calling the library at (970) 686-5603 or by coming into the library.
What does my child have checked out/PIN?
We can always reset your child’s PIN so that you can view their account on your own; however because of privacy laws we cannot tell you which items are checked out on their account.
How can I place a hold on an item from home?
Begin by logging in to our website using your library card number and PIN. Enter the item in the search bar and click on the “Place Hold” button beneath the title of the item. Once you specify which item you would like to place a hold on and where you would like to pick it up, click on the “Submit Hold” button.
You can also put a hold on an item at the library with our catalog computers using the same steps mentioned above, or by asking a staff member to assist you.
Note that some items in the catalog are not physical items, but rather electronic downloads. You can’t place holds on electronic resources directly through the catalog, instead you will need to log into the respective website by clicking the link “Sign in for availability” and entering your login info.
How do I request an item for interlibrary loan?
You can interlibrary loan an item on our website through Colorado SWIFT. To login, you must use your library card number, PIN, and library location (Clearview Library District). Once you log in and find the item you are looking for, click the “Get it!” button on the far right side. This will prompt the site to show you your requested item so that you can finalize your interlibrary loan request.
You can also place interlibrary loans at the library by filling out a simple form with your information and the item you’re requesting.
Where do I pick up my items that are on hold?
There is a designated holds shelf at the front of the library. It is located to the left when walking through the front door. Holds are placed alphabetically by your last name and held for 5 days. Interlibrary loans are placed alphabetically by your last name and are kept directly above regular holds.
You can also request to have your holds sent to the bookmobile for pickup.
If you would like to pick up your items after hours, you can call ahead and ask us to place them in an overnight locker. The lockers are accessible in the drive through 24/7 for the duration of your hold, which is 5 days.
How will I know when my hold has arrived?
We can notify you in a variety of ways, just let us know your preference. Options include:
Text message - provide your mobile number and service provider
You can also check your account online to see if anything has arrived.
How do renewals and automatic renewals work?
On each item's due date, we will automatically renew your item loans up to a maximum of two renewals.
Your items will not automatically renew, if:
There is a hold placed on the item by another patron.
The item was sourced from Interlibrary Loan or one of the library's e-material platforms like Hoopla or Overdrive.
Also, you can always call us at (970)686-5603, select option 1 to renew, and leave a message telling us your name, phone number, and which items on your account you would like to renew. If there is an issue, we will call you back. If not, you can assume that the item has been renewed.
You can also renew items through our website (mobile-friendly) by logging into your account under the “My Account” tab, using your card number and PIN. Once in your account, click on the “View Loans” button. This will show all of the items checked out on your account. Under each item is a button that says “Renew Loan.” If the item you are trying to renew has a hold on it or if it has been renewed twice already, it will not allow you to renew the item.
You can also renew items in person at the library on our self-check machines or with the assistance of a staff member.
Where did you move__________?
In a library of this size we are always trying to get more wonderful things for you enjoy; sometimes this means we have to move things around a bit. Don't hesitate to ask staff for help.
Can I pay fines with a credit card?
Of course! You can pay with a credit card from home by signing into your account, or at the library at one of the self-check kiosks.
To pay your fines with a credit card from a computer; sign into your account from the library home page with your library card number and PIN. Select Account Activity and then the fines tab located on the left. Follow the steps to enter your credit card information.
To pay your fines with a credit card at the library self-check machines bring the library card that has the fines into the library. Scan your card and then follow the instructions for paying fines.
How do I set/reset my EZ Username and EZ Password?
You can set up an EZ Username and EZ Password to log in to your library account rather than using your library card number and PIN
Unfortunately, library staff do not have the ability to check or set your EZ Username and EZ Password.
To do this, you will need to first log in to your account using your library card number and PIN.
Then, on the menu on the left, select EZ Username and EZ Password to set those up.
If EZ Username and EZ Password or forgotten, you can use those same links to change them.
Do you have special library cards for teachers, babysitters, homeschoolers etc...?
Although we encourage everyone to get a library card, we don't have specific library card types for different people. Each library card has the same features and limits with the exception of "youth" cards. The only difference between "youth" and "regular" library cards are the ability to access the internet computers or checkout laptops/tablets.
Can I pick up my holds after hours?
Yes! We have a 24/7 pick up locker system so that patrons can have access to their holds after the library closes. To request your holds be placed in a locker please call 970-686-5603 and speak to a customer service specialist or reach out to us online here.
I have a hold on an item that I still want, and have been waiting for, but I might be out of town when it arrives - what can I do?
Our library software has a feature that will allow patrons to suspend their holds and then resume again at a later date without needing to be put back at the end of the queue. To do this you can either:
Log in to "My Account" on our website (www.clearviewlibrary.org), navigate to your pending holds and select "Suspend Until".
Alternatively, you can call us at 686-5603 and choose option 4 to speak to a customer service specialist who can suspend your hold(s) for you.
If your hold has already arrived we can't suspend the hold, but we can cancel your hold and add you back at the end of the queue. Please call the library to request that.
We have two public notaries at the library. Please call ahead of time to check availability and/or set an appointment at 686-5603.
There are also public notaries available at:
Windsor Chamber of Commerce Edward Jones Financial Adviser UPS Store Most local banks (recommend calling ahead)
How do I register for a library program or event?
All library events and programs can be found on our online calendar. You can filter what you see, or change the layout of the calendar to better find an event to suit you. Not all events require registration, but if they do you can do so in the event description by clicking on the event in the calendar. After successfully registering you will receive a confirmation e-mail.
Note that program registration requirements are generally due to amount of materials available for the program and/or space allotted for the program.
You can check your current event registration details by logging into "My Events" under the "Events" tab on our website. Note that there is a $5.00 cancellation fee charged to your library account for failure to notify us of a cancellation within 24 hours of the event.
Do you have a document shredder available for public use?
Sorry, we do not have a document shredder available for public use at this time. However, the UPS store located at 1540 Main St #218, Windsor, CO 80550 advertises shredding services on their website.
How do I print from the public computers?
Each patron can now get their first $2.00 of printouts or copies for free each day!
Self-released printing: You can send print jobs to the print release station and self-release the print jobs by scanning your library card. Select "pay from AAM account" to access your $2.00 of free printing. If you would like to print more than that, pay the help desk staff with cash or check and they will add the amount to your credit account. You can then release print jobs at the self-release station and it will charge your credit account at a rate of $.10 per black and white page and $1.00 per color page.
Pay as you go: Once you hit the print button, the computer will give you a message saying that your print job has been received. Visit the help desk to have your print job released. Prints beyond the $2.00 of free printing will cost $.10 cents per black and white page and $1.00 per color page.
Can I print at the library from a laptop?
You can easily connect to our printing system from your portable computer and use any of the payment options normally available when printing from Library computers. From the library website towards the bottom of the home screen there is an icon labeled “wireless printing”, click on that icon and you will be directed to a page that has the auto-installer for you to link to. Choose the link that applies to your computer. Leave the EnvisionWare box open on your computer until you are finished printing.
Have you seen my coat/hat/keys etc...?
If you are missing a valuable or personal item that you may have left at the library please ask a customer service staff or call the library and we would be happy to check our lost and found.
Valuables and personal items like keys, cell phones, wallets etc... are taken to the Windsor Police Department lost and found weekly.
Paper documents with personal info are shredded after 2 weeks if owner can't be contacted.
Flash drives are formatted after 2 months and then discarded.
Do you accept book and other material donations?
As of March 1, 2019, we are unable to accept donated materials on behalf of the Clearview Library District Friends and Foundation due to insufficient storage space.
The Friends and Foundation’s storage facility at Tozer Elementary was removed to provide space for mobile classrooms. A suitable, cost-effective storage location has not been found. For that reason, the Friends and Foundation made the decision to forgo future book sales, and, therefore, the collection of donated materials.
The Windsor-Severance Library will still maintain the small shelf of books for sale in the entrance as items are removed from circulation. Magazines less than 2 years old can be placed in the entrance’s exchange bins.
Please check our donations page for information about other places you can donate.
Can I have a test proctored at the library?
Typically, yes. Sometimes, depending on the test proctoring instructions, we are unable to accommodate some tests. Each test proctoring request will be treated on a case-by-case basis. To request a test proctor email firstname.lastname@example.org
Will you clean scratched discs?
If you have checked out a library item that has one or more scratched discs please bring those to the attention of library staff and we will either clean/resurface them, replace them, or weed them. You can fill out one of the "A/V Damaged Item Slips" that are kept in our A/V items, and also indicate if you'd like to be placed back on hold for it once it has been fixed.
We do not repair personal discs at the library.
Will you repair books?
If you have a library book that is falling apart or otherwise damaged due to wear and tear, please let a library staff member know. We will assess if it can be repaired or replaced.
The library does not repair personal books that are not owned by our library.
720 3rd Street Windsor, CO 80550 970.686.5603 phone 970.686.2502 fax