Need Help with Overdrive?
Front Line Tech Support is now available to you for free. If you are having any issue with audio or ebooks available through OverDrive, simply fill out the form here, and Overdrive will help you resolve the issue.
You can also access the help form when logged into your account at OverDrive. Just click Help and then click Support.
Update for Apple and Overdrive Users
Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app settings.
Audiobook users won’t notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
We encourage you to share this information with your users via email, Facebook or Twitter. Please be sure to follow our Digital Library Blog for the latest updates.
Something New to Read?
Take a look at some of our recently purchased eBooks. Click a title and sign in to OverDrive to check availability.
Take a look at this list of recently added eBooks. (New list added October 16, 2013.)
Fill out the form to receive the list via email.
Check out these easy to understand, step by step presentations on how to get Overdrive to work for your e-Reader.